At Urban Athletic Footwear Hub, we want you to be confident in every step you take with our footwear. If you’re not fully satisfied with your purchase, we offer an easy and transparent return process.
You may return most items within 30 days of delivery. Products must be in new, unused condition with original packaging and tags attached.
Need a different size or style? We offer free exchanges for items of equal value. Let us know what you need, and we’ll ship out your exchange after receiving your return.
Clearance items marked as Final Sale
Used or worn footwear
Socks or insoles that have been opened
Gift cards
Once we receive and inspect your return, your refund will be processed within 5–10 business days. Funds are returned to your original method of payment.
Email us to receive your prepaid return shipping label (U.S. only).
Pack the shoes securely in the original packaging.
Drop off the return at your nearest carrier location.
International customers must cover return shipping and any customs duties incurred during return transit.
Received the wrong product or noticed a manufacturing issue? Contact us within 7 days of receiving your order, and we’ll make it right with a full refund or free exchange.
